01
Clients & relationships
Contacts, organisations, sites and service history, connected to the conversations and work they generate.
THE PLATFORM
A place for the work.
And everyone doing it.
Mirai Systems brings business records, team workflows and agent actions into a connected working environment, shaped around your organisation.
The foundations.
Choose the capabilities your team needs. Keep the core records connected as the system grows.
02
Jobs & service delivery
An enquiry, a project, a recurring service or a maintenance request. Give it an owner, a state and a next step.
03
People & schedules
Role-specific workspaces, team assignments and schedules that connect the office to the people doing the work.
04
Forms & knowledge
Structured forms, files, policies and checklists attached to the activity they support.
05
Agents & approvals
Defined tasks, scoped tools and review points. Keep proposed actions and their results available to the team.
06
Business visibility
Views of work in progress, open decisions and exceptions. Bring connected financial information alongside the operational record.
PEOPLE + AGENTS
One workflow.
Shared context.
Follow an example site-service request. See where an agent helps, where a person decides and what belongs in the record.
01 / CAPTURE
A request becomes a shared record.
A customer asks for a site visit. Link the request to the customer and location so the team has a clear starting point.
- Agent
- Extract the request and suggest the matching customer record.
- Person
- Resolve an uncertain match and confirm what the customer needs.
- Record
- Source message, site, request and assigned owner.
Illustrative workflow. Agent actions and approval points are configured for each implementation.
YOUR EXISTING SYSTEMS
Connect what works.
Build what’s missing.
Keep specialist tools where they make sense. Decide which system owns each record and how information moves between them.
See our approachFINANCE
Keep the ledger authoritative.
Connect approved financial workflows without creating competing versions of the accounts.
COMMUNICATION
Keep conversations with the work.
Scope the mailboxes, channels and records the team needs.
CONTROL
Make access deliberate.
Agree permissions, approval rules, data boundaries and recovery requirements during implementation.
Start with the way
you work.
One team. One process.
A practical place to begin.